The Data Recovery Process

Evaluating Your Drive
(No evaluation is needed for FLAT-rated cases, to check click here Evaluation and Pricing)
 
Once we receive your hard drive it will be logged into our system & queued for evaluation by one of our data recovery technicians. We will provide you with our initial diagnosis, total recovery cost and estimated completion date within 24 hours of receiving your hard drive.
 
Recovering Your Data
 
Typical recovery operations:

• Initial diagnosis during our free evaluation
• If the hard drive is accessible and does NOT have damaged areas on the spinning surfaces we can start software recovery immediately.
• If magnetic layer on the spinning platters (disks) is damaged, then the Software recovery cannot be performed directly on the damaged drive.
  We use specialized hardware and software tools to create the raw image by examining the low-level data sectors (Magnetic force microscopy used to analyze the magnetic patterns stored on a medium). This is then converted into readable data and recovered to a new media, and then Software recovery specialists analyze, fix & recover data from raw images.
  
• If the hard drive is inaccessible our lab will test the components and closely examine its internal health to determine the extent of physical damage. Recovery from a hard disk crash often involves replacing failed or damaged components in a clean environment and using specialized hardware and software tools to gain access to sectors with data on the drive. Failed components typically include electronics, read/write heads, head assemblies & drive motors.
• Some drives inaccessible because of internal firmware microcode corruption. When this occurs the drive cannot be recognized by your computer CMOS/BIOS on boot, or recognized by one of the factory internal name, however produces normal spinning sound. Special procedures allow us to repair those drives.