Thursday
September 09, 2010
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Fujitsu Maxtor Hitachi IBM Quantum Seagate Samsung Toshiba Western Digital |
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Laptop Drives External Drives |
Data Recovery
Quick Start
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Up to FAQ and Technical Articles
When software recovery doesn't work.
While most disk software recovery utilities provide excellent preventative maintenance by fixing minor problems, they can render data unrecoverable in the event of extreme corruption. For example, you may experience recurrent whirling and squealing sounds while running Ontrack EasyRecovery or other software recovery utility such as Lost & Found, Get Data Back, R-Studio although the drive looks mechanically and electrically functional. In most cases, the sound is caused by head block hitting a platter. Modern drives are quite "smart" to hide these defects. Unfortunately, when a head hits a platter at speed as high as 10,000 RPM, it kicks out tiny particle(s) that may knock out other particles from the platter surface in an avalanche-like process.
Follow these tips to help ensure your drive and data safety:
Save an undo file (a record of the changes the utility has made to your drive), in the event it does not correct your problem. By sending this file along with your drive to us, you help ensure recovery of your data. Do not use a utility program if it does not allow you to save an undo file of the repairs it makes. If your drive makes any unusual noises. Do not attempt to use any type of utility software. Damaging sounds include clicking, buzzing or scraping. Unusual sounds are indicative of a damaged head mechanism or a head crash. Shut down the computer to avoid further damage to the drive and its data. Send your drive to us for professional recovery. |
From customer's correspondence |
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Louis S.
IBM IC35L060AVVA07-0 60 GB From Customer's order Drive DOESN'T SPIN; NOT visible in BIOS; failed in OS.
After recovery: Dear Sirs,
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Roberto R. M.
Fujitsu MHT2060AT 60 GB laptop From Customer's order drive is not in BIOS, clicking on booting.
After recovery: Hello Everyone,
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Jeremy A.
Maxtor DiamondMax Plus 8 (6E040L0510653) 40 GB From Customer's order Drive is NOT visible in BIOS. Possibly caused by installation of MS X Box 360 Media...A program that allows 360 to read files from PC. Probably just being paranoid. System worked fine after this install for a day. It then froze and had to be forced to shut down (held power button). Upon reboot, this drive (master) and the slave western digital drive on same ribbon were not recognized by bios. I disconnected slave drive, hoping that this was somehow the problem. The best that I could get from the bios was the drive being recognized as 'N40P'. I did quite a bit of poking around on the web (after putting another DM 8 drive in from another PC) to discover that the firmware microcode is probably corrupt. The only software that I could find (that didn't require special hardware) seemed a bit sketchy and had a retail similar to the cost of your services. So I didn't try to do anything with the firmware. While it's hard to swallow, I think that a budget of $600 is reasonable only because of those pictures of my children, which I couldn't bear having to tell my wife are gone.
After recovery: Dear Data Recovery team,
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